In the event that you forget your password, you may use the following steps to successfully do a reset:

Step 1: Click on Log In on the top right of the landing page, then Forgot password?

Step 2: You'll be asked to enter your email address.

Step 3: An email with the password reset instructions will be sent to you. Click on Reset Password in the email.

Step 4: Type in the new password you want to use. It must contain at least 8 characters including:

  • 1 lowercase letter
  • 1 uppercase letter
  • 1 number
  • 1 special character

After clicking Reset Password, you will receive a confirmation email.

For further assistance or more information, please contact our Customer Support team via or click on the chat widget at the bottom right-hand side of the EQUOS page.

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