At EQUOS, it is recommended for all users to have 2FA enabled as a second layer of security. For more information about this feature, kindly refer to: Safeguard Your Crypto Asset With 2FA.
Step 1: To set up your 2FA, click on your User Profile on the top-right corner of your dashboard. If you're on the Trading screen (/trade), click on the burger-menu icon on the top-right of your browser window. Then, click on Accounts or User Profile.
Step 2: Go to Security >Two-Factor Authentication > Setup 2FA
Step 3: Download a 2FA App
Download an authenticator app from Apple Store or Google Play.
Step 4: Scan QR Code
Open your authenticator app on your mobile device. Click on the + button in the app and then scan the QR code shown on your screen using your camera. You may also enter the code provided manually onto your app by selecting Enter Code Manually or Manual entry.
Step 5: Back up your code
Be sure to keep a copy of your alphanumeric code to gain access to your account in case you lose your mobile device.
Once done, your 2FA should be ready to go.
For further assistance or more information, please contact our Customer Support team via firstname.lastname@example.org or click on the chat widget at the bottom right-hand side of the EQUOS page.