Dear EQUOS Customer,

Today, May 19 2020 at 10.30pm HKT, EQUOS will enter maintenance mode and will be temporarily unavailable. It is estimated that this maintenance period will last 30 minutes. All assets are secure and safe.

During system maintenance, the EQUOS platform will not be accessible. Please take the necessary precautions to prepare your account ahead of this period.

This system downtime is being used to Upgrade API and FIX server technology.

Please note that the team is working on a zero-downtime deployment strategy. This initiative will be implemented shortly.

For any questions regarding this scheduled maintenance, please contact our customer support team who will be available.

Need help?
Contact us at

Thank you,
The EQUOS Customer Support Team

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