At EQUOS, you will not be locked out of your account by inputting incorrect credentials multiple times. However, entering incorrect credentials will push an Unsuccessful Attempt to Login email to be sent to your inbox. This email includes information about the logged-in location, IP address, and device (browser) details.

If you did not make the indicated log-in attempt, please change your password and freeze the account immediately.

Please refer to these helpful articles for more information:
- How to change your password
- "Forgot password" troubleshooting

- How to freeze your account

Your account password is the first defense against a third party attempting to gain access to your exchange account, as such, we recommend using a strong password (generally 16 characters long with at least 1 uppercase, 1 lowercase, 1 symbol, and 1 number).

If for any reason you cannot access your account, please contact our Customer Support team via help@equos.io or click on the chat widget at the bottom right-hand side of the EQUOS page.

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