Crypto deposit

  • Processing: we have received your transaction request and are performing the necessary checks
  • Complete: the transaction has been credited to your EQUOS account

Crypto withdrawal

  • Pending: your withdrawal request is being reviewed for processing
  • Processing: your request has been approved and is being processed
  • Complete: request is fully processed and funds have been sent to your wallet
  • Cancelled: you have cancelled the request

Fiat deposit

  • Pending: you have just made a deposit request on EQUOS
  • Processing: our bank has been alerted that you will make a deposit soon and will start monitoring for your payment ID
  • Complete: funds have been credited to your EQUOS account
  • Cancelled: you have cancelled the request

Fiat withdrawal

  • Pending: your withdrawal request is being reviewed for processing
  • Processing: request has been approved and is being processed
  • Complete: we have initiated a bank transfer as per your request
  • Cancelled: you have cancelled the request

For further assistance or more information, please contact our Customer Support team via help@equos.io or click on the chat widget at the bottom right-hand side of the EQUOS page.

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